FAQs
What is the “lifetime discount” for Founders?
As a Founding Member, you will receive 5-10% (depending on membership) off the standard rate of our ongoing memberships for life. It's our way of saying thank you for believing in us from day one.
Do the 5 and 10-Pass packs expire?
When bought through our exclusive pre-sales (ending July 31st), no! Your passes are valid forever. Use them whenever you like. Thank you for your support!
Can I share my multi-pass with a friend?
Yes! Our 5 & 10-Pass packs are fully shareable. Just check in together at the front desk. It's a great way to introduce someone new to climbing.
What’s included in my first visit?
Your first entry includes a full safety induction for bouldering and top-roping, unlimited climbing for the entire day, and access to our amazing community. Gear hire (shoes, chalk, harness) is included in select passes/memberships, or available separately.
First Time FAQs
What is the difference between bouldering and rope climbing?
Great question!
Bouldering is climbing on shorter walls without ropes. The floor is covered in thick, soft matting to cushion your falls. It's very social and great for problem-solving.
Top-Rope Climbing is what most people picture when they think of climbing. You wear a harness and are attached to a rope to scale our beautiful walls. It’s an amazing feeling to get to the top!
Is it Safe?
Yes. Your safety is our number one priority. Our facility is built to the highest safety standards, our staff provide a thorough safety induction, and the gym is monitored at all times.
Do I need to be strong or fit to start?
Absolutely not! Our beginner climbs are designed for people of all fitness levels. You’ll be surprised at what you can achieve on your very first day. Technique is much more important than strength, and we'll help you learn it.
What should I wear?
Think comfy and athletic! Here’s a simple guide:
Clothing: Wear comfortable sportswear that you can move and stretch in, just like you would for a yoga class or trip to the gym. We recommend avoiding anything too baggy.
Shoes: For hygiene and performance, climbing shoes are required on our walls (no street shoes, please!). Don't worry if you don't have any—they are available for hire and make a huge difference to your climb.
Jewellery: For your safety, please remove rings, watches, and any dangly jewellery before you start climbing.
Can my kids climb?
Yes! Climbing is a natural instinct for kids and one of the best kids' activities in the Shoalhaven. It builds confidence, coordination, and problem-solving skills in a super fun way.